You can see a list of all the printers supported by Apple on this page:.
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If your printer is listed there, then you need to download the driver package and install it. Download the DMG and install it on your Mac. Once you have installed it, go ahead and restart your computer. Now we have to reset the printing system and then reinstall the printers.
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To reset the printing system, click on the Apple logo and then click on System Preferences. Now in a white area in the list of printers box, go ahead and right-click.
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A menu will pop up and the only option is to Reset Printing System. Note that resetting the printing system will remove all the printers from your computer.
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When the printing system is reset, the list box will be empty. It should automatically detect all the printers connected via USB or wired or wireless. First go ahead and add back the ones that were not causing the problem.
Then go ahead and add the one that was giving you the error message. This should bring up a menu, please select the option for Customize Toolbar.
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Adding the Advanced button is a simple matter of dragging the Advanced gear icon, from the selection menu, to the tool bar. Once you have added the button to the tool bar, go ahead and press the Done button. Go ahead and click the Advanced button. The busy icon will pop up for a minute, or so, and then you will be given a dialog box. Click on the Type pull down menu, and choose Windows from the selection.
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In most cases, the servername will be ls-print Under the option for Name , enter a description for the printer. This will usually be the print queue name.
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Next, select the appropriate printer driver from the Print Using menu. For the majority of printers, the Generic Postscript Driver should be sufficient, however several HP printers are finicky and require a special driver. Some printers may also require special drivers to use all of the features, such as saddle finishing, duplex printing, collating, etc.
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Once they are installed, select the correct driver for your printer make and model e. Xerox Workcentre and then proceed.
Finally, click Add and the printer will be added to the system. You will be brought back to the Printer menu. Our printing system requires authentication to submit a job.
Because the majority of Macs are stand-alone machines in our environment, and they are not joined to the Active Directory, this means you must authenticate whenever you submit a print job to be printed.